internet keeps dropping out

[DWC]

internet keeps dropping out during the day, has gotten worse in the last week.
The connection gets even more unreliable at night time. cut out 20 times during a movie last night
please fix as I'm rely on this for work and home schooling.

[RajenS]

HI @DWC 

                         Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[DWC]

622******

0438******

[RajenS]

Hi @DWC 

            Looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @DWC 

           Remotely I am applying some changes to your line now, you may see some dropout during this process, but it will go stable after that, please send me a PM if  you still dropping 

Thanks 

Rajen 

[DWC]

yes it did drop out.

what changes have you applied ?

[RajenS]

@DWC 

Made some frequency adjustments, it should solve the issue, fingers crossed
Thanks
Rajen

[DWC]

it has drpped out 5 times since we started messaging

[RajenS]

Hi @DWC 

   please check your PM and reply