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internet keeps dropping out

DWC
Level 2
Level 2

internet keeps dropping out during the day, has gotten worse in the last week.
The connection gets even more unreliable at night time. cut out 20 times during a movie last night
please fix as I'm rely on this for work and home schooling.

8 REPLIES 8
RajenS
Moderator

HI @DWC 

                 

                         Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

DWC
Level 2
Level 2

622******

0438******

RajenS
Moderator

Hi @DWC 

            Looking at your account now 

Thanks 

Rajen 

RajenS
Moderator

 

Hi @DWC 

           Remotely I am applying some changes to your line now, you may see some dropout during this process, but it will go stable after that, please send me a PM if  you still dropping 

Thanks 

Rajen 

DWC
Level 2
Level 2

yes it did drop out.

what changes have you applied ?

RajenS
Moderator

@DWC 

Made some frequency adjustments, it should solve the issue, fingers crossed Robot Very Happy
Thanks
Rajen

 

DWC
Level 2
Level 2

it has drpped out 5 times since we started messaging

RajenS
Moderator

Hi @DWC 

   please check your PM and reply