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Hi @rscott
Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards
HI @rscott
I can see modem authenticated with very good sync speed,
looks like your wifi turned off, or devices are not connected to the router,
please do wifi troubleshooting and let me know, I can get someone to help you
Thanks
Rajen