Internet outage

[yafei253699]

Internet outage

[Ahra_G]

Hi @yafei253699,

Checking the Service Status and NBN Outage page, there appears to be no outage nor maintenance in your area. 

Although I have detected no signal on your connection. I have raised the issue to our Engineering team so they can investigate. Please ensure to keep the modem connected and powered on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

Thanks! 

Ahra_G

Internet outage

[yafei253699]

No internet all day today, will a technician come to fix it next week at the earliest?

I don't have internet access during this time?

[Ahra_G]

Hi @yafei253699, I realised that you have already confirmed the appointment booked tomorrow, 28 March 2022 between 8:00 AM - 12:00 PM. Please ensure that you or someone of legal age is present during the visit. 

Further updates will be communicated via phone call or SMS. 

Thanks! 

Ahra_G