Hi @7005497,
Recent notes on the account indicated that the issue is now raised to our Engineering team and will be investigated. The line is active however, the modem doesn't seem to connect to our server resulting to no internet access.
Please ensure to keep your modem connected and powered on for remote testing purposes.
Updates will be provided via phone call or SMS.
Thanks!
Ahra_G
I am needing service. You messaged me to inform you this code TZ6KHQ
Thank you
