Is it so that I can’t use Ubiquiti AMPLIFI router with TPG NBN FTTC?

[jpolias]

Moved into a new house. FTTC connection device and Ubiquiti AMPLIFI router connected and on but is this router ok for TPG NBN? I can’t connect them.

[BasilDV]

Hi @jpolias

We checked your account under the new address and learned that the installation of your NBN FTTC service is still in progress.

This means that the internet will not work even after you configure your third party device.

May we know the light status of the NBN NCD box?

BasilDV

[jpolias]

All lights are on.

[BasilDV]

Thank you @jpolias.

We'll chase this with our NBN Provisioning team and provide you with the updates once available.

Just keep everything turned on and connected.

BasilDV

[BasilDV]

Hi @jpolias

Our NBN Provisioning team tried to call you to no avail.

Did you configure your third party router to PPPoE connection type and entered your TPG username and password?

We can't detect that the router is trying to communicate to the server.

BasilDV