Issues signing into new account

[tmcgowan01]

I moved from my NBN account to 5G wireless when I moved house and was assigned a new username as well Issue is I can log in to this TPG forum but cannot access my actual account ie bills etc. I can however use my old account which should be deactivated and see it linked through there Any help would be great 😅 yes I’ve tried the reset password link etc spoke to TPG many times .. Do I need a computer to do it on ?

[Ahra_G · Accepted solution]

Hi @tmcgowan01, 

If you have the 5G Home Broadband service, please use your Account number to log in to My Account. 

Here's a reference on how it looks like: New TPG My Account

Thanks! 

Ahra_G

[tmcgowan01 · Accepted solution]

Ok I don’t know what magic wand you wove but it finally worked !! Thank you Ahra_G

[Ahra_G]

You're very welcome, @tmcgowan01!

Feel free to reach out to us again should you require any assistance. Cheers!