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Junk Filters not loading / Email not arriving

JS1HUNDRED
Level 3

Since optng to migrate to TMC, the Junk Filters are not loading under my email settings. I contacted TMC who said accounts arent fully migrated yet, and I should contact TPG about it.

 

I am waiting on an important email from no-reply@envision-entertainment.de. It has not arrived, and i need to make sure it is not being blocked., It arrived to my hotmail address immediately.

 

Is anyone able to help with Email support, and unblock this address? Or release it to my mailbox?

3 REPLIES 3
BasilDV
Moderator

Hi @JS1HUNDRED 

 

We'd like to check on what we can arrange for you.

 

Just send us a private message with your account details and we will take it from there.

 

BasilDV

JS1HUNDRED
Level 3

The emails have been released and received now. Thanks

BasilDV
Moderator

Glad that this has been resolved.

 

Enjoy the rest of your day!