Latency to the US has doubled this week

[AndrewC]

Mid last week, my latency to the US suddenly doubled. I am used to around 100-130ms connections when playing NHL on the PS4, however, as of last week, they have suddenly jumped out to 220-350ms.

With the help of the customer service people at EA, I conducted a trace using UOTrace and the results showed very little latency within Australia, but somewhere between here and LA, it jumps out to 250+ms.

I have been playing this game for 8 years and always considered anything above 150ms a bad connection. The current state makes the game unplayable.

What has changed in the last week to cause this?

Thanks,

Andrew

[Ahra_G]

Hi @AndrewC, 

Welcome to the Community! 

We'd definitely like to look into this for you. If you still have the trace route results or if you can perform a new one, kindly post a screenshot here so we can have our Technical Team to check on it. 

I actually tried searching for your account using your Community details however there's no matching records found. We would appreciate if you could send us your account details via private message so we can assist you accordingly and be able to run remote tests on our end. 

We'll wait for your response. 

Cheers! 

[AndrewC]

Thanks Ahra.

I have sent you a personal message with account details. I have also included an image of the UOTrace results here.

Thanks,

Andrew

[AndrewC]

Thanks Ahra.

I have sent you a personal message with account details. I have also attached the UOTrace results here.

Thanks,

Andrew

[Ahra_G]

Hi @AndrewC, 

Got your PM! I have arranged a call back to be made today between 7PM - 8PM SA with our Technical Team. 

Should you have another preferred time, please do let us know. 

Thanks! 

Ahra_G

[AndrewC]

Thanks Ahra.
It is currently 7 pm and I have not received a call.

[Ahra_G]

Apologies for the delay in contact, @AndrewC.

I've since checked the account and have seen that one of our Technical Specialist has spoken to you regarding the reported issue. 

Should any additional assistance is needed, please don't hesitate to reach out to us again. 

You may also check our self help options located here: http://tpg.com.au/support

Cheers!