It seems like you've already spoken to a Case Manager earlier and that an appointment has been booked. It was only noted that a quote will be provided to you by the NBN technician.
Should you need further assistance, let us know.
The technician did not turn up today. Wasted 4 hours of my time waiting.
This is the last straw.
After multiple appointments and technicians not turning up and no solution from NBN for the internal network shortfall issue for > 2 months, I'm not convinced that TPG will be able to deliver and activate the NBN service.
I don't want to continue anymore this application. No more further discussions please. Can you please process the cancellation a.s.a.p? Thanks
We apologise for the inconvenience.
We'll advise our Service delivery team with your decision and have a case manager to contact you to discuss the process of terminating the order/account.
They'll be in touch with you between 2PM - 3PM today.
Your case manager was trying to call you to no avail.
They've sent you an SMS to contact him directly at 1300023575 or advise us your preferred time to be contacted to process your request.
Thank you for the update @mesh83.
We regret to hear that you've decided to terminate the account.
Just follow the instruction that was given by the case manager to process your request.
Hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.