Line connection

Level 1a

The past week my internet has been disconnecting. Last night it was disconnected for a prolongued period from 6pm - 11pm + can you please check for issues with my ADSL2 line. I have no home phone connected.




Hi @sallykudrna,


Welcome to TPG Community!


We were able to locate your account and understand that you were able to contact our Tech team yesterday.


They've detected a fault within the copper network and the case is now being handled by our Engineering team. A Telstra technician has been booked and they will check the service on or before the 21st of May, 2019. Your attendance is NOT required.


Should you require further assistance, please let us know.


Kind regards,