Lost NBN connection after thunderstorm

[Jasonyubin]

I am on NBN fttc. We lost NBN connection after a thunderstorm at 6:30 pm in concord NSW. Can anyone help me to check this and reconnect internet? Thank you

[BasilDV]

Hi @Jasonyubin 

Before performing any troubleshooting, we advise customers to check if their service is affected by an outage.

• NBN network status
• TPG service status

If not, please send us a private message with your account details for further checking.

BasilDV