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Hi @joelalemania07,
In order to confirm if you are getting a slow connection speed, you may check this directly with your modem/router.
This article might help you troubleshoot the speed issue:
We also recommend on having a read on the following articles below:
If the issue persists, let us have your Customer ID/username via private message so we can have our Tech team to perform troubleshooting along with you.
Thanks!
Ahra_G
For some reason, our signal is quite low however our connection to the wifi is strong? Is there something that we can do to improve our signal?