In order to confirm if you are getting a slow connection speed, you may check this directly with your modem/router.
This article might help you troubleshoot the speed issue:
We also recommend on having a read on the following articles below:
If the issue persists, let us have your Customer ID/username via private message so we can have our Tech team to perform troubleshooting along with you.
For some reason, our signal is quite low however our connection to the wifi is strong? Is there something that we can do to improve our signal?