Hi @2877839,
When you say you apply the NordVPN app on the PC it works, does it mean the ASUS router is isolated? As you mentioned that the supplied TPG modem/router has been replacement twice and the issue still persist whenever you use the ASUS router as a router extension could it be the router itself is faulty? How long you been using this router? Have you raised this to ASUS support?
Also, TPG do not support on how connect a 3rd party router because we do not have information how to set it up, thus we can provide you basic settings that may help but it is best to contact the manufacturer support to avoid incorrect troubleshooting.
Please confirm if the VPN is working using our supplied modem/router alone for additional reference.
Regards,
My follow-up is that my VPN used to work but now does not either.
The OpenVPN is meant to be applied using the ASUS 5300 as the router but for the last few months, nothing.
When I apply the NordVPN app on the PC in qiestion, no problem but going through the ASUS router connected through the Archer as a modem, nothing.
IU should also note that when I setup sing the ASUS off the Archer, I had to go to TPG twice and replace one of the Archer modems. Then they had no idea how to connect the ASUS as the router with the Archer as modem. Nothing. One of the techs actually just took it as a personal favour to send me some kind of help. I managed to get my setup working with no problems for a few years and now this. TPG are dog poop, Sad, I have been with them 15 years or so myself.
Whether I am affected or not by TPG's changes, this would have to be one of the biggest own goals by an ISP for a long, long time. I have no faith in the company. #Sad.
