Model dsl

[Bateman]

Hi. The dsl light on my modem isn’t turning on and isn’t giving me access to internet, I’ve done every suggested thing on the website including isolation tests and unplugging everything else that is connected to a phone line. It says there are no outages in the area. What’s going on?

[BasilDV]

Hi @Bateman

Welcome to the Community!

We tried to search for your account to no avail.

If your service is not affected by an outage and the DSL light on the modem/router is off, this means that there's a fault within the NBN line or a faulty modem/router.

Please send me a PM with your TPG username or customer ID number to check on this further.

BasilDV