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Modem Keeps Disconnecting to NBN through the line

Level 2

Hi there, over the past few months we've noticed out Modem keeps randomly disconnecting from the line. We've tried other lines in our house with no luck. Will just out of no where disconnect (DSL and Internet light goes off). Currently on a NBN plan the modem is the TP-LINK Archer VR 1600v

- S/N 3185071000564


I have no clue ona  fix and have been searching everyhwere. Fingers crossed you guys have a fix avaliable for this as it can get quite annoying, espically when doing work moduels online. 




Hi @Taron 


Welcome to the Community!


We were able to locate your account using your community details and learned that your service was affected by a planned NBN network upgrade.

This is now resolved and we understand that your service is stable for more than 9 Hours now.


Let us know if you need further assistance.