No NBN internet

[aleciaklay07]

Hi,

I have some technical issues with the internet here, we lost connection last night. We did reboot the modem and plug the cables again but there’s still no internet.

[BasilDV]

Hi @aleciaklay07 

Welcome to the Community!

We were able to locate your account using your community details and shows that the service is online.

We've checked what happened and learned that your service was affected by a planned NBN network upgrade.

We apologise for the inconvenience and let us know if you need further assistance.

BasilDV