Moved home

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Level 1a
Hello, I've recently moved home and have tried on multiple occasions to transfer my current plan to my new address. I have tried every way I can find over the last 3 weeks to contact TPG to no avail. Every link I click is dead and the chat hasn't once been available. I've also requested multiple emails and phone calls, only to hear nothing and continue paying for a service I can no longer use.

Please help me transfer my plan to my new address! If this isn't possible, I would like to SPEAK to someone about cancelling my plan and refunding the unused month of service.
2 REPLIES 2
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Moderator

Hi @Mrjackcharles,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Mrjackcharles,

 

I have requested for our Relocations Team to investigate and requested for someone to call you back later on today.

 

Regards,

Karl