I've moved into a new house and brought my TPG modem with me. To all appearances I'm good to go. TPG has said NBN is active and online at my new place and that I just need to plug in my modem, which I've done. However, for some reason the "Internet" light on the modem isn't on and I can't get it to work. Any useful suggestions would be much appreciated. Note: I've used the install guide to update my username and password settings in the modem.
We were able to locate your account using your community details and understand that you've been in contact with our Tech team for troubleshooting. Unfortunately, the modem won't communicate with the NBN server.
This case has been escalated to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as an it becomes available.
