Moving house and don't have a Network Connection Device

[Martinmoro91]

Hello, we have moved into a new home which has NBN fibre to curb. We were sent a new modem, but we did not receive a Network Connection Device. All the setup manuals we have read say we require one of these to set up the internet?
We have also noted that we do not have any PowerPoints near to the phone line socket in the house, so we are not sure how we will be able to plug everything in?
Any help would be appreciated.
Thanks

[Anonymous]

Hi @Martinmoro91 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Anonymous]

Hi @Martinmoro91 , 

I have checked your account and NBN classified your address as service class 34. Meaning the address has been connected to NBN network before and should have an existing NCD.

If you can't find the NCD, we'll raise your concern to our Provisioning Team and a Case Manager will be in touch to further discuss the matter.

Kindly await further updates within 24 hours.

[Martinmoro91]

Hi,
This property is a rental, we are the new tenants. It's highly likely the old tenant has taken the NCD with them - thinking they own this piece of hardware. We will be needing a new one. Look forward to getting this sorted. Many thanks, Claire

[Ahra_G]

We have since raised this concern to our Provisioning Team. 

A Case Manager should be in touch tomorrow, 23 April 2021 to discuss this further. 

Regards,

Ahra_G