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Moving house from NBN to non-NBN area


Hi @mylestoomey,


I apologise for the inconvenience and I am sorry to know that you're considering closing your account with us.


I will pass this on to our Account Specialists Team and request for a feedback today.




Hi @mylestoomey


We are sorry to hear about your recent experience with us. TPG always strives to provide excellent customer service and we will do our best to provide the best resolution to your concern.


Please disregard the installation on 30/07/2018 it would push through on Telstra's end but we will take care of it.


We will get you a new installation date between 07/08/2018 to 09/08/2018.  


Once the service is installed someone will contact you directly to discuss other concerns that you may have.



Level 3


This will not be required. I have engaged Telstra to connect the new house. Please consider this matter closed.


I understand Myles. We hope that in the future we can turn around your experience into a positive one.