TPG Community

Get online support

My Nbn keeps dropping out daily

e_licen
Level 2

Hi, my internet has been dropping out several times in a day. This has been happening for months. The time always random and sometimes the connection can drop out multiple times in a short period. I  will restart both my modem and nbn box to get connected again. Also, the connection most likely drop out in early morning before 7 am when there's no heavy internet usage in my home. Could anyone assist?

1 REPLY 1
BasilDV
Moderator

Hi @e_licen 

 

When the connection drops out, did you notice any changes with the light status of both modem and NBN NTD box?

 

Please send us a private message with your account details for us to run some tests.

 

BasilDV