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My home internet is not working

Level 2

Hi there,


During the last 2 months my home wifi signal was unstable. Sometimes works sometimes does not, I need to turn modem off for a while and turn on, then it will work.


But the issue keep occuring, and now wifi does not work at all.

The lights on the modem are on (5 green lights).

My modem is Archer VR1600v


Can anyone check the service status for me please?


Hi @optimuspalm1


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


Drop me a PM with your TPG account details so we can run tests on your service.