My internet speed has dropped down

[Mikeyq75]

Hello my internet speed has dropped down to 53 mbps I am currently paying for alot higher then that is there some sort of issue atm ? . I also keep getting a so called Telstra person calling me saying they  own the line and are propping up my speeds which seems funny.

[Ahra_G]

Hi @Mikeyq75 

For customers experiencing speed issue, we've created some articles that may help:

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?
• Troubleshooting internet connection issues

Based on the remote tests, the modem appears to be only getting 59Mbps from the line. I have since raised the connection issue to our Engineering Team for further investigation. 

Please ensure to leave the modem connected and turned on for remote testing purposes. 

Further updates will be provided via phone call or SMS. 

Regards,

Ahra_G