When I first raised this, we were also having trouble with gmail and optusnet email addresses. These problems appear to be resolved, leaving only bigpond. I've sent to the postmaster, half a dozen examples of mails to bigpond users, which have either going to junk or seemingly getting lost altogether. (We can received from bigpond ok.) I've recevied a few replies from the postmaster, which aren't really helping to solve the problem. A recent reply was:
"Upon checking our logs, the email was successfully sent to the bigpond users.
If they didn't received it, they need to contact their email provider to check it."
Yes the email was delivered, but to their junk folder. Our email addresses are in the bigpond users address books. I'm presuming that the emails from the TPG server, must have some sort of attribute that the bigpond end is using to determine that the email is junk. One bigpond user I send to, has both a PC and iPhone, and my mails go to junk on both systems. I will send some more examples to the postmaster, but I'm not seeing any progress after weeks of providing examples.
