My replacement AX1500 modem has been received - no internet light

[cowleyl]

Power is connected. Phone port is connected to phone socket. No internet light is on. 2.5 & 5 GHz lights are on.

[david64 · Accepted solution]

Hi @cowleyl . What type of NBN connection do you have?

What model router? Is it a TP-Link supplied by TPG?

From your description, the cable should go from telephone wall socket to the DSL port on router, not phone port.