NBN 100 Upgrade

jack5
Level 3

Hello, I ordered NBN100 upgrade from NBN50 over 2 weeks ago and I'm still only on the NBN50

plan it seems (every time I test the speed* with your speed test I max at 50 Mbps) What on earth

is going on? and will I be refunded for the time someone hasn't bothered to turn on the "up speed

to NBN100" switch Smiley Mad

 

* over once per day so far

1 REPLY 1
adib_rahmang
Community Manager

Hey @jack5,

 

We'll check out what's going on with your speeds. Can you send me a PM?

 

How do I private message (PM) in the community - TPG Community