NBN 5G Broadband Modem Error

[itneau]

Hi,

I have recently joined on 5g Broadband. The modem has access to 5g and appears to be working well. I have observed after a day or so the Modem will drop to 4G and it requires a restart to get back into 5g band.

This maynot be useful but i can see constant errors in the logs copied below

11.11.2023 4:41:00	info		PIN attempts remaining : 3 | PUK attempts remaining : 10
11.11.2023 4:41:00	info		PIN attempts remaining : 3 | PUK attempts remaining : 10
11.11.2023 4:40:53	info		PIN attempts remaining : 3 | PUK attempts remaining : 10

Any help would be appreciated

Best

JA

[Shane]

Hi @itneau ,

May we know what make and model of the modem you have? You can turn off the band steering to avoid these wireless issues.

Could you confirm the troubleshooting steps you have taken so far?

Regards,

Hi,

I have recently joined on 5g Broadband. The modem has access to 5g and appears to be working well. I have observed after a day or so the Modem will drop to 4G and it requires a restart to get back into 5g band.

This maynot be useful but i can see constant errors in the logs copied below

11.11.2023 4:41:00

info

PIN attempts remaining : 3 | PUK attempts remaining : 10

11.11.2023 4:41:00

info

PIN attempts remaining : 3 | PUK attempts remaining : 10

11.11.2023 4:40:53

info

PIN attempts remaining : 3 | PUK attempts remaining : 10

Any help would be appreciated

Best

JA

[david64]

@Shane . PIN and PUK indicate something with the 5G SIM card or trying to connect to the 5G base station, not wifi band steering.

And isn't TPG only using Sagemcom units on 5G?

[Shane]

Agreed, it is unusual how the modem started getting this error. 

@Shane . PIN and PUK indicate something with the 5G SIM card or trying to connect to the 5G base station, not wifi band steering.

And isn't TPG only using Sagemcom units on 5G?

[itneau]

Hi,

Modem is Sagemcom 5866T.

I simply restart the modem, and it will reconnect at 5g for several hours and then drop back to 4g until I reboot again. 

Best

JA

[Shane]

Hi @itneau 

Could you flick me a message with your details to better understand the situation?

How to send a PM? 

Regards,

Hi,

Modem is Sagemcom 5866T.

I simply restart the modem, and it will reconnect at 5g for several hours and then drop back to 4g until I reboot again.

Best

JA

[gsm]

Was there a resolution with this? I am experiencing similar issues with my sagmcom f@st 5866t. There is a 4g tower closer to my location than the next 5g tower, of which there are a few, and no matter how many places I've tried, when I get a 5g connection it eventually drops back to 4g. Is there a way similar to wifi band steering to force the modem to 5g only, as when it connects after a reboot it always has 3-4 signal leds. Will the latest firmware fix this? Unfortunately a 5g home connection which keeps dropping back to 4g is pretty useless.

[adib_rahmang]

Hey @gsm,

We’ll check it out. Send us a private message so we can grab your address and take a closer look.