NBN Daily Dropouts

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jasonl283
Level 3

I started to notice a lot of EWAN link up and down. The DSL light is still off on the box. So i tried restarting my wireless and unplugged the phone line. Plugged the phone line back in and the box sync'd with DSL light on and I'm able to connect. 

Correct me if im wrong...  but the wireless should have nothing to do with the line syc to the NBN box. Maybe I just go lucky. I'll repeat step if i get DC again.  

Logs attached. (file does not accept txt... so had to screenshot parts of it)

BasilDV
Moderator

Hi @jasonl283

 

Thanks for the update and we apologise for the inconvenience.

 

We've arrange a call from our Tech team tomorrow between 9AM - 11AM to further run some test and have it resolved once and for all.

 

BasilDV

jasonl283
Level 3

No worries BasilDV. Thanks for the follow up. 

jasonl283
Level 3

@BasilDV 

I checked the logs and there has been no dropouts for over a day. Hopefully the network issue has been resolved. 

Thank you to you and the support team. 

Jason

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Riezl
Moderator

We are glad to know that. Feel free to message us should you need further assistance. Cheers!

Dankk
Level 2

I'm having the same issue, it's been nearly a week now Smiley Sad 

021-05-25 14:06:25 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-05-25 14:06:55 [6] VoIP: Register to server address 172.26.0.82:5060
2021-05-25 14:06:55 [6] VoIP: Register to server address 172.26.0.34:5060
2021-05-25 14:06:55 [6] VoIP: Register to server address 172.26.0.98:5060
2021-05-25 14:06:55 [6] VoIP: Register to server address 172.26.0.33:5060
2021-05-25 14:06:55 [6] VoIP: Register to server address 172.26.0.81:5060
2021-05-25 14:06:55 [6] VoIP: Register to server address 172.26.0.97:5060
2021-05-25 14:06:55 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-05-25 14:07:30 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-05-25 14:08:00 [4] VoIP: SIP status monitor timeout, current state is 3

That's from the System log.

BasilDV
Moderator

Thanks for raising this to our attention @Dankk

 

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

katemack75
Level 2

Hi support

I have had the same issue, since upgrading to NBN 100 on Friday 11th June, fantastic you swapped it over within an hour but since then - I have had daily dropouts which I have never experinced with NBN 50. I have no downgraded back to NBN50. NBN 100 is to unreliable in my area.

Ahra_G
Moderator

Hi @katemack75 

 

Are you still experiencing issues after downgrading back to NBN50? 

 

We've received your private message and we're now checking your connection. 

 

Thanks! 

 

 

katemack75
Level 2

No more issues, i would prefer to be on NBN 100, why is it unreliable compared to NBN 50?