NBN Down regularly

[Daniel_B]

I have done now. Thanks for your help.

[Riezl]

Thanks for sending the details via PM. We have raised your concern to our Technical Team and one of our senior technical specialists will contact you to address the matter.

Kind await a call anytime between now and 7PM NSW. Thank you.

[Nikki2784]

Hi,

Have got tpg nbn connection at prospect area of Adelaide and it's keep dropping the connection every hour and disturbing my work and already sick off it and try to call tpg technical, all the time they ask me to restart the router or reset the router

So far only this solution I have got

This is not the permanent solution I need somethingthat can fixed this issue forever

[Ahra_G]

Hi @Nikki2784, 

Welcome to the Community! 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:

Troubleshooting No Internet Connection

Based on the account matched using your Community details, your connection is now and already has an internet access. 

Please don't hesitate to reach out to us again should you require any assistance. 

Regards,

Ahra_G

[Walden]

Hi

My NBN 25 connection has constant drop outs of between 5 - 60 minutes every day. It's at different times of the day and I have done all the trouble-shooting steps, reset the router and checked the nbnco page for outages (none listed). I have been a TPG customer for over 20 years and this never happened with my old ADSL2 connection. Please help asap.

[Anonymous]

Hi @Walden,

Thanks for raising this to us. We'd love to help and sort this out, to better understand the situation please send us your account details (Username/Customer ID together with the address on file).

For reference: How do I private message (PM) in the community

Regards,

Hi

My NBN 25 connection has constant drop outs of between 5 - 60 minutes every day. It's at different times of the day and I have done all the trouble-shooting steps, reset the router and checked the nbnco page for outages (none listed). I have been a TPG customer for over 20 years and this never happened with my old ADSL2 connection. Please help asap.

[Walden]

Shane

Pm message sent

[Walden]

NBNco technician never turned up for appointment arranged by TPG. Connection was okay for a week or so, but back to regular dropouts again for the past few days. Need a stable connection for my HFC NBN service. Can you arrange a new tech visit?

[Walden]

NBNco technician didn't show up for appointment on Oct 12th as arranged by you. Connection was okay for a week or so, but we are back to numerous dropouts throughout the day. Really need a stable HFC connection for NBN 25 plan. Can you please reinstate the case number and investigate further. Thanks.

Walden

[BasilDV]

Hi @Walden

Thanks for reaching out.

We've raised this case with our Engineering team and updates will be given via SMS or phone call within 24 to 48 hours.

Let us know if you need further assistance.

BasilDV