NBN HFC frequent dropouts

[LcATD]

Looks like you're not the only one with this issue. I have the exact router model and I believe I'm on an FTTB plan. The dropouts recently are just way too frequent to the point of being literally unusable. I made a call to TPG a few days ago and it seems to still persist. This is getting a little ridiculous.

[BasilDV]

Hi @LcATD

Welcome to the Community!

We tried to search for your account to no avail.

We'd like to look into your account for better understanding of the situation and see what's causing the connection dropouts.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[waynemichel]

I had the same problem starting 2 months ago and finally tpg got around to sending an NBN tech. Problem fixed in 5 minutes. It turned out to be corroded connection up the telegraph pole (HFC connection)

[LcATD]

Hi @BasilDV ,

All good, TPG tech came yesterday and seemingly added some gadget to our DSL cable. It's now working properly.

Thank you and regards

[BasilDV]

Glad that this has been resolved @LcATD.

Let us know if you need further assistance.