NBN NOT WORKING

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Level 1b
We arr experiencing NBN outage from yesterday in my area i.e. 203 Auburn Road Yagoona 2199. How long does it going to take to resolve, it is frustrating as the current environment outside is challenging which requires us to work from home. With NBN outage it sucks our whole day.
Can I get update on how much time is it going to take to back on. Pls don't provide same UNKNOWN REASONS.
1 REPLY 1
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Moderator

Hi @6511436

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, your service was affected by an NBN network outage and was resolved by the attending technician by replacing the faulty hardware within the network.

Let us know if you need further assistance.

 

BasilDV