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Will TPG offer 3G/4G Mobile Broadband Backup for NBN

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Level 3

Hi,

For those times when NBN "drops out"

Will TPG offer 3G/4G Mobile Broadband Backup for NBN customers like Telstra do?

 

I have been sent the VR1600V Modem/Router and while I'm waiting for NBN Activation I have trialed Mobile Broadband by plugging in my Telstra 4G Dongle into the USB Port on the back of the Modem. And it works Smiley Very Happy

 

Regards, Leigh

2 REPLIES
Moderator

Hi @Leigh63,

 

We understand the importance of your service. Please understand that while we will endeavour to make the Service available to customers 24 hours a day, 7 days a week, the Service is not fault free and we cannot guarantee uninterrupted service. There are many factors outside of our control which affect the Services, such as the performance of third party suppliers and equipment, force majeure events and quality of the network used by our wholesale provider. Furthermore, we do not provide an alternate or interim service for service faults. The billing adjustment will be requested once the issue has been resolved.

 

Let me know should you require further assistance.

Moderator

Hi @Leigh63,

 

In addtion to Shane's response, at this point TPG does not offer a broadband back up for the NBN customers. TPG has a very close relationship with NBN and works together to resolve customer issues quickly. Our engineering team is 250 people strong and our engineers work very hard to get all issues resolved.

 

Alternatively we have excellent mobile plans that can be used in case you need to use mobile data in the very rare occasion that the service drops.

 

Please refer to the below community link that shows our new mobile plans with more data.

https://community.tpg.com.au/t5/Featured-Articles/Updated-TPG-T4G-Mobile-plans-now-with-more-Include...