NBN SETUP

[Mchhillar]

Hi, got modem for NBN. Plugged it in, showing that i need to sign in to wifi network n if problem persists contact support. Was on hold for 1hr plus yesterday n was disconnected n still on hold for 2 hour 15 minutes ++++ need to use internet!!! Any suggestions

[BasilDV]

Hi @Mchhillar

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre To The Premise (NBN FTTP) Setup Guide

We have also created setup guides for all technologies that TPG use :

New Connection Setup Help

In your case, your NBN service has been activated and working within specification.

BasilDV