NBN Speed Upgrade Offer

[Colin3178]

Been through 2 billing cycles and still nothing

[Wiser]

Is the reson for the delay one of staff resources, NBN Co needing to change a configuration parameter, TPG Telecom corporate finances, or inadequate facilities to add the NBN100 to existing TPG infrastructure?

You must be losing loyal customers in droves, given that a complaint is a favour, and most of your disgruntled customers are just churning to the competition, and not bothering to ask or complain. At least an email saying there have been delays may lessen the workload on your support staff.

My billing cycle clicked over on the 4th , so another four weeks to wait for fourth cycle to complete. At least I have 50Mbps and it is quite stable.

[eericson000]

Think I received a call in May, said yes tot he offer, new cycle payment happened this month, I’m still listed as NBN50 lol

[Alexl888]

THIS WHOLE FIASCO RE UPGRADE OFFER - EMBARRASSING!

NOT A WORD FROM TPG FOR NOT RENDERING THE OFFER.

IS THIS TO BUY TIME TILL WE PAY EXTRA MONEY FOR THE NEW PLAN?

[icarroll17]

Same here.

[wentforgold]

It's the 13/6 and i'm still waiting for nbn100 ??????????????????? Seems we got sold a lie

[Slava]

My billing cycle was triggered a few days ago and still no speed change...

[eericson000]

Not sure why it requires a "billing cycle", when we have been paying that price already LOL.

[matejkocis]

Same situation here, I opted in via a link. End of May came and no speed change. I called and they had it recorded on their end that there was a speed change offer but I didn’t accept it. I told them I did and I took a screenshot of the confirmation on the screen. So far I have been waiting two weeks, and have called them each week after they said to wait 24-48 hours. Is there an ombudsman that this can be reported to? It’s false advertising..

[benson2021]

Yes, it is bad. I called them 3 times and they said that will upgrade at 16 June. But nothing.
If they dl not want to upgrade,it is OK. But I do not like a lie