NBN Upgrade Set up

[LindaMorrissey]

My NBN service was installed today.  I have received an email from TPG to say that "your NBN service is installed but we can't see you online.  I was given a link to follow (link.tpg.com.au/xMoUBn) however it is not clear what to do.

My modem is Model VX220-G2v.

It is currently connected to the phone line and my SMART TV.

Can you advise which instructions to follow to set up, please?

[kate_]

Hey @LindaMorrissey, we can check it out and make sure everything is online ASAP.

Send me a PM here and we'll take a look at what's going on.

[alanguide]

Kate will soon sort this out.
But as a matter of interest, when my setup was converted to FTTP, everything was OK and running smoothly but I still got several 'we can't see you' messages.