NBN activation

Level 2
I've received my NBN connection device last week, followed the installation steps but I'm not connecting (the device just keeps making ticking noises). I keep receiving sms to activate as soon as possible. What could be the issue?

Welcome to the Community @debono77


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In your case, we've booked an NBN technician that will check your equipment and activate the service.