Hi @saradindusinha,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
Recent update on your account indicated that the issue is now raised to our Engineering Team for further investigation.
An appointment is also booked on 13 July 2021 between 8AM-12NN. Please ensure that you or someone of legal age is present during the visit.
Should you require further assistance, please don't hesitate to let us know or you may directly send an SMS response to our Engineering Team.
Regards,
Ahra_G
