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NBN box flashing red and clicking

Level 2
My NBN box is flashing red and continues to click.area westmead. Date of problem start 11.07.2021 at 12 noon
Anyone know how to fix this?

Hi @saradindusinha


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 


Recent update on your account indicated that the issue is now raised to our Engineering Team for further investigation.


An appointment is also booked on 13 July 2021 between 8AM-12NN. Please ensure that you or someone of legal age is present during the visit. 


Should you require further assistance, please don't hesitate to let us know or you may directly send an SMS response to our Engineering Team.