For service connection issues, we recommend our customers to check the following:
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
We normally ask our customers for their account details in order for us to pull up their account information. In this way, we are also able to run remote tests on the service address and determine whether there is an outage/maintenance or a line fault is affecting the service.
You may PM us with your details so we can check the status of your service. If the issue is indeed raised to NBN CO, then updates will be provided via phone call or SMS by our Engineering Team.
We'd like to have a better understanding of the situation and provide updates with your case.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.