For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
I've managed to locate your account using your Community details. It appears that there was an unplanned network outage yesterday, 10 April 2021, which caused service interruption to some customers. Howeever we can confirm that the outage has been resolved the same day.
Remote tests also showed that your internet is now working for more almost a day now.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
My question is how to contact support after hours. I have checked the NBN service outage page, and the list was empty for my address.
As you said it was unplanned outage. But how will I find out on the weekend or after hours. It is important for me to know how to reach after hours support???