NBN connection dropping out

[jfielding]

My NBN connection has been dropping out over the last 48hrs.

[BasilDV]

 Hi @jfielding

Thanks for raising this with us.

We checked the account and it shows that it is currently stable.

The modem/router is getting a good connection speed from the server as well.

Keep observing your connection and call our Tech team if the issue persists on 1300 997 271 for real time support.

BasilDV

[jfielding]

Hi unfortunately the connection is still playing up.

[Ahra_G]

Hi jfielding,

Recent update on the lodged fault showed that a tech visit is booked on Thursday, 27 January 2022 between 8:00 AM - 12:00 PM. Please ensure to have someone of legal age present during the visit. 

Further updates will still be provided via phone call or SMS. 

Hi unfortunately the connection is still playing up.