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Hi @froptoc,
Welcome to the community!
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
Troubleshooting no internet connection
In this particular case, we've seen that there is a line fault affecting NBN network causing the the service not to work. This has been raise to our Engineering Team, assessment may take 24-48hrs and updates will be provided via SMS/Phone call or Email>
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
Regards,
Hi @froptoc,
Welcome to the community!
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
Troubleshooting no internet connection
In this particular case, we've seen that there is a line fault affecting NBN network causing the the service not to work. This has been raise to our Engineering Team, assessment may take 24-48hrs and updates will be provided via SMS/Phone call or Email>
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
Regards,
Hi @Clerable
Welcome to the Community!
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting
If you still need assistance, please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV