Welcome to TPG Community!
I've searched for your account using your Community details and was able to find a match.
I've reviewed the notes on your account and can see that one of our technicians has already requested for a modem replacement. Our logistics team is only available during weekdays, hence, earliest update we can provide is by Monday.
We'll chase this for you and will be providing you updates as soon as possible on tomorrow.
You're welcome @ethanzyy1988.
I can see that your modem is already with our courier Star Track ready for processing. You may view this link on How to Check TPG supplied modem delivery status. The delivery to metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.
We would appreciate if you may please return the faulty modem to 65 Waterloo Road, North Ryde NSW 2113 with attention to logistics within 14 days upon receipt of the new modem. Kindly quote your customer ID, name and address as a reference.
Should you need further assistance, please let us know.