Our NBN connection has been dropping since April 26 and is now not working at all after over a month. The whole process to get this fixed by TPG has been tortuous, time consuming and infuriating. I have had to take multiple days to be at home for continual no shows. So far 6 appointment no shows, one cancelled without notification and a technician who showed up without notice.
I am tired of hearing "We understand", "It isn't TPG, it is the NBN", "We will call you back", 'We have escalated this' - it just seems to never end. Please stop telling me about the problems you have with your supplier. I pay TPG, not NBN, although this is likely to change in the near future. When you say you will contact me or call me back, do it.
OK, TPG sent me a SIM to establish an alternative 4G connection, but what do I put it in? Am I supposed to buy a 4G modem or make my phone inoperative to get around the problem with the NBN connection? Sorry, I don't have spare 4G modems laying around my house.
I actually believe that the fault is probably known and understood by NBN, so they know there is no point in sending a technician. Once they do, the fault wll have to be admitted and perhaps NBN will have to acknowledge they have no solution or will have to spend money.
Raised a complaint with the TIO.
Hi @garoser, your concern has been escalated to our Complaints Resolution Team and a Complaints Resolution Case Manager will be in touch through phone call and Email to further discuss the matter.
We sincerely apologise for the inconvenience this issue has caused you.