NBN dropouts every evening in inner west Sydney

[ktr183]

Every night for about the past 2 weeks, my NBN HFC black box fails to connect and just flashes its lights for 1-2 hrs. Sometimes it's reported on the TPG outage page or I get an alert SMS for unexpected outage, but other times there's nothing. Am I the only one? I live in inner west Sydney in an apartment building.

[Ahra_G]

Hi @ktr183, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

I've ran a remote test and it showed that your modem is connected for almost a day which is an indicattion of a stable connection. 

We recommend having a read on the following articles as the issue could be Wi-Fi related:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

Let us know should you require further assistance.

Regards,

Ahra_G