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NBN dropouts every evening in inner west Sydney

Level 2
Every night for about the past 2 weeks, my NBN HFC black box fails to connect and just flashes its lights for 1-2 hrs. Sometimes it's reported on the TPG outage page or I get an alert SMS for unexpected outage, but other times there's nothing. Am I the only one? I live in inner west Sydney in an apartment building.

Hi @ktr183


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


I've ran a remote test and it showed that your modem is connected for almost a day which is an indicattion of a stable connection. 


We recommend having a read on the following articles as the issue could be Wi-Fi related:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


Let us know should you require further assistance.