NBN dropouts

[6819949]

Good morning
Just wondering why my NBN keeps dropping out every 2-3 hours in Rooty hill,it’s only for less than a minute but it’s a hassle. It’s been ongoing since last Saturday. Checked outage map, stated no planned maintenance.

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

Kind regards

[6819949]

Monile is 0416 *** ***

[BasilDV]

Hi @6819949

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

The modem shows that it's been stable for almost a day now.

Did you notice any changes in the light status of the modem when the connection drops out? If none, are you using a WiFi or a Wired connection?

If WiFi, signal interference may have caused the issue. You may improve your home WiFi network with these articles.

• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

BasilDV