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NBN dropouts

Vxworks
Level 2
Level 2
‎10-06-2021 10:26 AM

Issue history.
The TPG NBN dropout impacts my work , not able to work from home  and more..
10/05/2021 report nbn dropout issue. DSL light off and blinking.
11/05/2021. Report nbn dropout issue.
11/05/2021 TPG: appointment for nbn technician visit is Tuesday, 11 May 2021, 1:00 PM - 5:00 PM.
11/05/2021 No one visit. Wasted my day.
12/05/2021 report nbn dropout issue
13/05/2021 TPG :Earliest appointment for technician visit is 13/May/2021, 8AM - 12PM.
13/05/2021 No one visit. Wasted my day. 
14/05/2021 report nbn dropout issue
25/05/2021 report nbn dropout issue

5/06/2021 - 1am drop out every minute
5/06/2021 - 10am - report the issue to TPG
7/06/2021 - 9am technician visited the site and replaced the Nbn box and did some work outside. When he left the connection was ok but after minutes it kept dropping out.
7/06/2021 - 5:30pm report the issue to TPG
8/06/2021 - 2pm report the issue to TPG
08/06/2021 - 8 pm. Got connection
09/06/2021. Dropout again.
09/06/2021 TPG :Earliest appointment for technician visit is 15/Jun/2021, 8AM - 12PM.

10/06/2021 Dropout.

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1 REPLY 1
Anonymous
Not applicable
‎10-06-2021 09:56 PM

Hi @Vxworks ,

 

Thanks for raising this to us. We ran an initial test to the service it shows multiple dropouts on the modem/router's connection to our network, shoot me a private message with your best contact number and preferred time tomorrow. We'll have one of our Technicians to contact you for real-time test and investigations.

 

How do I private message (PM) in the community 

 

Regards,

 

@Vxworks wrote:

Issue history.
The TPG NBN dropout impacts my work , not able to work from home  and more..
10/05/2021 report nbn dropout issue. DSL light off and blinking.
11/05/2021. Report nbn dropout issue.
11/05/2021 TPG: appointment for nbn technician visit is Tuesday, 11 May 2021, 1:00 PM - 5:00 PM.
11/05/2021 No one visit. Wasted my day.
12/05/2021 report nbn dropout issue
13/05/2021 TPG :Earliest appointment for technician visit is 13/May/2021, 8AM - 12PM.
13/05/2021 No one visit. Wasted my day. 
14/05/2021 report nbn dropout issue
25/05/2021 report nbn dropout issue

5/06/2021 - 1am drop out every minute
5/06/2021 - 10am - report the issue to TPG
7/06/2021 - 9am technician visited the site and replaced the Nbn box and did some work outside. When he left the connection was ok but after minutes it kept dropping out.
7/06/2021 - 5:30pm report the issue to TPG
8/06/2021 - 2pm report the issue to TPG
08/06/2021 - 8 pm. Got connection
09/06/2021. Dropout again.
09/06/2021 TPG :Earliest appointment for technician visit is 15/Jun/2021, 8AM - 12PM.

10/06/2021 Dropout.

 

0 Likes
Reply